FREQUENTLY ASKED QUESTIONS
WHAT ARE THE PAYMENT OPTIONS?
Most payments are carried-out with Stripe payment processer. However, alternate payment options can be arranged, please email Sales@NorthumbrianSupplies.co.uk to discuss alternate options if required.
WHAT IS YOUR RETURN POLICY?
If you are not entirely satisfied with your purchase, we are here to help.
You have 14 calendar days from when you received the item to contact us and arrange for the item to be returned. To be eligible for a return, your item must be unused (if applicable) and in the same condition that you received it. Your item must be in the original packaging (if applicable).
Postage of returns are at your own cost.
When sending items back please ensure that the proof of purchase (or copy) is within the package with any instructions if applicable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or exchange and if applicable we will initiate a refund via your original method of payment.
HOW DO YOU DELIVER?
We mainly use the Royal Mail for items under 1kg and DPDÂ for items over this weight. We may change this at any time dependent on service availability and destination.
Most orders will not be shipped until the weekend, please allow for processing and shipping time. An email will be sent with your delivery details once your order has been placed.